Memorialize Them

Remember and honor the veterans who work for you. Do something to recognize their service—recognize them. Memorialize those who made the ultimate sacrifice.

When the Customer Wants a “Favor”

Every business experiences this except the business without customers. The customer wants a “favor”. Can you reduce the shipping charge? Can you expedite this one time without charging me extra? Can you include the widget at no extra charge just this once?...

Ask the Person Closest to the Problem

Do you know who this guy is? Believe it or not, he’s got the solutions to many of the big problems at your business. He’s the guy closest to the problem. He’s dealing with the problem every day. He might be dealing with your customers every day too....

How Is Everthing?

Your server will ask that question about 5 minutes into your meal. “How is everything?” Sometimes they will be slightly more open and ask, “Is everything okay here?” Nice of them to check back so soon after delivery.   Once in a rare while...