(530) 467-5690 Chris@TeachU.com

Here’s a Free One…

Lately I’ve been ranting about customer service. Let me tell you something that “technology” can’t do for your service department. Replacing people with online forms and automated emails eliminates the opportunity to sell more of your stuff.  ...

Is It Safer to Be Lousy?

My head is still reeling. A CEO rejected my proposal to do some work with their customer service department. This company is known for woeful service and it’s hurting sales. They are losing money and market share. The polite “turn down” email said...

A Remarkable Dentist?

In my years of medical practice and business “Mary Poppinsing” I’ve seen dentists employ all sorts of gimmicks attempting to build business. My new dentist does something remarkable.   I went for an over-due cleaning today. The office is average if...

First, Harm No Doos

Every hairdresser swears an oath when they complete their internship and are presented with their diploma wrapped scissors. The first tenet of that oath is “First, harm no doos.”   A bad haircut or style is the epitome of bad service because it will stay...

Billions and Billions

I have two issues with the local post office.   I send a lot of postcards promoting my business. A lot. The post office has been out of postcard stamps for two weeks. Yes, you read that correctly. The post office is out of stamps.   I ship a lot of Priority Mail...