Just the Facts Ma’am

Last night at 8:00 p.m. I happened to stop by my office and noticed the flashing alert on the answering machine.   “This is XYZ Delivery. I have a box for you but cannot find your driveway. Call me.”   The driver failed to leave a callback...

What If…?

Here’s a little exercise to open creative and productive thinking…   What if the price of paper went up 10,000%? The $6 package that loads all the printers and copiers suddenly costs $600. What would you do differently?   Seem like a silly...

What Will Your Business Do When…

From today’s headlines:   “WASHINGTON – The terrorist network Al-Qaida will likely leverage its contacts and capabilities in Iraq to mount an attack on U.S. soil, according to a new National Intelligence Estimate on threats to the United...

It’s the Cheap Stuff

People are funny. Okay, they’re not.   I follow several stocks. I read the message boards. No matter how badly a particular stock has performed, there are always those claiming to have made 20%, 30%, 50% and over 100% returns by being very patient. I...

The Most Important Order You’ll Ever Process

I’m going to keep this short so the point is not lost.   The most important order your business will EVER process is the first order from a new customer. The first-time buyer pays attention to details that your regulars overlook.   A lot of damage...