by Chris Reich | Jan 11, 2008 | Business
An American parable. HotShot Inc. is closed. Too bad. In their glory days HotShot had $200 million in sales, great margins and terrific prospects for the future. The only evidence remaining of the company’s existence are a few lawsuits yet to be...
by Chris Reich | Jan 9, 2008 | Business
You don’t want him running your customer service department. You don’t want him running your customer service department. Customer service ought to be a revenue source and not a cost. If your customer service department is cost item, something...
by Chris Reich | Jan 7, 2008 | Business
Data costs a lot of money to produce and much of it has no value. Many businesses are wasting money on data collection and report generation that could be better spent elsewhere . Often the first step toward resolving a problem is to take measurements. While...
by Chris Reich | Jan 3, 2008 | Business
Your advertising budget can’t overcome negative comments posted by your customers in a free discussion group. It matters less what you want to say than what people online are saying about your business. You can scream all you want about...
