What Do You Want from Your Team?

Goal! Goal! G—–o—–a—-l!Lately, I’ve had a lot of inquiries about about teamwork. Specifically, people are asking about how to build teamwork.My first question is always the same, “What do you want your team to do?” The...

Why You Should Think Inside the Box

Think INSIDE the box?Yes. It’s time to think inside the box. Sure, thinking inside the box implies constraints to thinking. But the constraints are good things. The thinking inside the box employs the common sense methods we used to use to solve...

eBay Makes Superb Change

They “get it”.I have been an eBay customer for a long time as both a seller and a buyer. I have logged about 1,500 transactions with 90% of those  as a seller. My feedback rating is nearly 100% positive with only two negative feedbacks in all those...

It’s the Last Thing I’d Do for a Customer!

And your parting gifts are…I travel enough to be a Marriott Platinum member. That means I spend a lot of nights per year in Marriott rooms around the country. Being a Platinum member gives me certain benefits like knowing there will be a room available if I have...

Teamwork Makes Millions for Hospital

Teamwork made that much difference?Yes. Wheeling Hospital in West Virginia was losing $60 million per year just a short time ago. Today it makes millions in profit.That’s a pretty serious turn around to the credit of Mr. Ron Violi. How’d he do it? He...