Things Will Never Be the Same

The U.S. is pumping billions of dollars into a struggling economy to save sinking businesses that have failed to keep pace with world-wide changes.Do we need to ‘save’ GM or should we let the pieces go to the highest bidders? Those with the capital to buy...

Why is Service Generally Getting Worse?

I really don’t understand why service at nearly every business is getting worse. In an economic slow-down, market share is gained by providing great service. Oddly, the decline in service has nothing to do with cutting cost—or cutting costs should not...

Community

Building community around your product is the most important marketing step you can take. It used to be branding. Now it’s community. People have less brand loyalty than they have business loyalty if they feel that they are important—part of something. You...

Are All Your Bodies in Motion?

Newton’s First LawA body in motion will continue in motion and a body at rest will remain at rest unless acted upon by force.You have people in your business who are always in motion. And, you’ve got some that never seem to be moving. Physics. Basic...

Physics Lesson

F=M*ADo you know what that means?  You should. It can determine the fate of your business.It means FORCE = MASS X ACCELERATIONSo what and how how does that apply to business?OK. I have a 15 pound bowling ball. I rest it gently on a glass table. There it sits. The...