Failure IS Beneficial

When everything goes as planned, we learn little. In fact, each success causes a little loss of hearing and sight. The spotlights blind, the applause deafens. Failure, on the other hand, should heighten the senses.  If we’re smart.When something goes wrong,...

Airline Terrorism

Wrong focus. Now we’re trying to figure out what to prevent passengers from bringing onto a flight and how to discover if a passenger is trying to sneak something on. Bomb dogs? See through clothes X-rays? Why don’t we look at PEOPLE. People are the...

United Airlines

United Airlines charges $50 EACH WAY for checking two pieces of luggage. Buy a round trip ticket for $400 and when you check in, pay $50 more to get your luggage on board. And when you’re heading home, pay another $50 to get your bags home. It doesn’t...

Wrap Rage: A Christmas Alert

Let’s make a resolution for the new year to fight wrap rage. Not only is this bullet proof packaging frustrating and a huge waste of material, it’s also potentially dangerous. I’ve cut myself trying to free items as simple as batteries. The plastic...

Time, Exposure, Cost, Risk and Benefit

We, the businesses that fall below the line of the Fortune 1,000 have an opportunity to compete in ways very frustrating to the companies above the line. It frustrates the big guys because the field is level.