There is no reason that everyone at your business can’t be having fun doing their job. In the immortal words of Mary Poppins, “in every job that must done there is an element of fun.”
The business and its cumbersome rules and procedures have become more important than the customer at most American businesses.It starts at the point of initial contact: “To speak with a sales rep, fill out this form”. It’s as though the customer must...
Every now and then I have to take a few minutes to clean up my email boxes. With 20-30 emails coming in per hour, and 5-20 going out per hour, debris piles up pretty fast. Yesterday, while cleaning out my email ‘sent’ file, I came across a reply sent to a...
If things are a bit tense at your business, as seems to be everywhere because of so many reasons, you can greatly ease tension which will reduce error and accelerate processes.The good news is that you can have this hugely positive effect on your business by doing...
Tom Peters, my business hero and virtual mentor, writes about his days in the Navy. Being ‘connected’ by relation, he’s flown to meet with Marine Commandant (in charge of the whole deal, Vietnam, as Tom says). Tom is a junior officer and somewhat...
