Consider this:
Portland, Oregon
“A patient treated for agonizing abdominal pain received this surprising news in the hospital’s paperwork: “Based on your visit today, we know you are pregnant.” Surprising indeed for 71-year-old John Grady Pippen.The staff at Curry General Hospital in Gold Beach gave the retired mechanic and logger the ridiculously happy news this month, along with some pain pills.
Hospital administrator William McMillan says an errant keystroke caused the hospital’s computer to spit out the wrong discharge instructions for the grandfather.”
100,000 people die in this country every year because of medical mistakes. There’s no excuse for this one. No excuse. Curry General Hospital needs a serious, internal quality review. STAT.
Chris Reich, Author of TeachU’s Business Talk Blog