Here’s the most important definition you’ll ever learn in business.
Customer Service
“Customer service is resolving the customer’s issue with as little of the customer’s effort and in as little of the customer’s time as possible.”
Study that. I can help you implement this definition. It’s the most important thing you’ll ever do as a manager. You’ll slaughter the competition if we work on this together.
Chris Reich, Author of TeachU’s Business Talk Blog