Why don’t they show up?
 
I just read a study that found that restaurant workers suffer a high rate of depression. (That information came from the National Survey on Drug Use and Health, which registers lifetime and past-year depression bouts.)
 
Duh.
 
Because I travel a lot, I see a lot of employee turn over at hotels and restaurants. I rarely see the same faces when I return to a hotel if more than a month has passed since my last stay. I’m good with names and I remember people.
 
So now we have an official government survey that tells us that cleaning bathrooms and serving food is depressing. Ya think?! Who wouldn’t want a minimum wage job that afforded the opportunity to advance from making beds to “Head Maker of Beds”? Retail workers and elderly care givers also ranked high on the depression scale. There’s a difference?
 
These positions not only suffer from very high employee turnover but absenteeism is rampant.
 
What I don’t understand is why businesses don’t correct the problem. There are cheap ways to make people in these positions a lot happier. (I use the word cheap because those who employ people in the above mentioned fields understand it.)
 
There are a million ways to improve attitude, reduce turnover and cut absenteeism.
 
It’s very good for business too. I often return to a hotel or restaurant because I “know” people there. I know the names of eveyone at the grocery store. I know the names of many of the people at the WalMart where I shop.
 
Are your people worth the effort? If not, get new ones.
 
Then make the effort.
 
If you don’t know where to start…call me. It’s easy stuff and soooooo worth it.
 
Chris Reich, Author of TeachU’s Business Talk Blog