I’ve got something on my mind that every business and organization can use to improve morale and productivity.
This requires some expertise to execute but worth the effort.
Job status. Every job at every business has a specific status. This applies to the smallest business. If there are only two people at a business, one is superior. Status.
I have lots of questions for you to consider today. The answers are obvious.
Do positions within your company have status? Do some positions lack status?
If the first answer is yes, the second must also be yes. The answer to both questions is yes. A position can’t have status without a superior [perceived] relationship to some other position. I said perceived. The position doesn’t have to be one of authority to have status. Salespeople often have a higher status than office personnel even though the salespeople have no authority over the office staff. It’s about status.
Does status affect performance? Maybe. People in low positions of status could tend toward less performance than they are capable of giving. Not always. Not everyone. Still, perceived status does affect perfomance to some degree.
Would a change in status affect performance? Probably. It would certainly affect attitude. And attitude is a huge component of performance.
Can the status of a particular position or person be changed? Sure. Can status be elevated, with the goal of improving morale and productivity, with minimal or zero cost? Yes.
I know this is a lot to get your head around. Think about it. I’m giving away a very valuable tip.
Let’s summarize. Job status exists. Some positions have more status than others. Status, or at least perceived status, affects performance. Status can be changed. Status can be changed with little or no cost.
Do you, as a manager, see the huge potential at your disposal with this concept? You’d better. Here’s the culprit of employee turnover, high absentee rates, poor production and inferior customer service. All fixable. If not broken, “improvable”.
Chris Reich, Author of TeachU’s Business Talk Blog