by Chris Reich | Nov 30, 2007 | Business
I was only trying to order something…. Time to beat the customer service drum again. Customers! They can drive you nuts. They screw things up and blame us. When that happens it’s very easy to throw the blame back at the customer…in a...
by Chris Reich | Nov 28, 2007 | Business
Where’s the fire? I remember when that question, “where’s the fire?” used to be a sort of humorous reference to someone in a hurry. Over the past few years I’ve seen a general slow down in both thinking and action to the...
by Chris Reich | Nov 23, 2007 | Business
Not all data are information but some make great packing material. Computers let us keep track of too much unnecessary junk. Because computers produce volumes of neatly formatted, important-looking reports we feel an obligation to study the...
by Chris Reich | Nov 20, 2007 | Business
Is this a typical scene? Take a close look at the room. This is hardly a 5-star hotel though sometimes it’s the best place in town. I’ve often stayed in places like this but seldom see the same personnel when I return. The fewer the stars, the...
by Chris Reich | Nov 15, 2007 | Business
Do YOU get it? You need a lot of courage to succeed in business. CEOs and managers think courage is about taking risks, but it’s not. They think spending a huge sum on an advertising campaign is showing courage. That’s not courage....
