Do Little Improvements REALLY Yield BIG Results?

As I hope you know, my business theme is that small changes lead to big results.  I am constantly frustrated by managers and CEOs who do not understand this very, very, very important concept. When businesses hire me, they often want the big change, the huge...

Ethics Matter

New York, July 3, 2008.The former chief executive of Refco Inc. was sentenced Thursday to 16 years in prison for a financial cover-up that brought down one of the world’s largest commodities brokerages.Phillip Bennett, 59, a British citizen living in Gladstone,...

Not Enough Meetings

The problem is not too many meetings. Most meetings are not productive relative to the time spent meeting. People believe they could be getting more done with the time consumed by meetings. This is generally true. But that’s because you don’t have enough...

Daddy, what’s a service station?

It’s 2 cents cheaper across the street.Ever wonder why us old-timers call gas stations, “service stations”? Back in the day, a uniformed attendant would run out to your car as soon as you pulled into a gas station. You’d tell him to “fill...