If your business does not have a Facebook presence, it should. It’s not hard to do and it’s easy to monitor and control the conversation.
What? You’ve only seen people on Facebook?
Businesses can create fan pages. I have one. You should too.
There’s a link on this page to connect you with my Facebook page. There’s a link there to connect you with my business page.
Think about getting your business on Facebook this month. You’ll probably get something from it this year and it won’t cost you anything but a little time. Great return on investment.