Build morale by providing excellent customer service.
Spend some training time. Remind your people about what great service means. Teach them to go that extra bit for your customers.
This is good for business and good for morale. When customers start commenting about the great experience they’ve had with your business, it lifts everyone’s spirits.
That’s the first step toward turning things around.
Chris Reich, Author of TeachU’s Business Talk Blog
Chris@TeachU.com