by Chris Reich | Dec 14, 2007 | Business
He has no idea. There are some people who should not be included in your planned training program. Your first clue to the employees who should not participate are those you believe most need the training. When you decide it’s time to do...
by Chris Reich | Dec 11, 2007 | Business
Don’t start your training program in the training room. Suppose you notice that your employees could be doing things more professionally. You notice emails with missing contact information or Excel files that cut off the end columns when printed. Perhaps...
by Chris Reich | Dec 5, 2007 | Business
It’s worth your time to think. Busy. That’s the theme during this time of year. We’re all busy. We’re too busy to think. It’s year-end and time to plan the year ahead. We make decisions and long range plans...
by Chris Reich | Dec 4, 2007 | Business
Providing great customer service isn’t about being nice. You may think being nice is the most important part of customer service but it is not. Being nice isn’t even among the most important steps to providing great customer service. In fact, you...
by Chris Reich | Dec 1, 2007 | Business
The customers are coming. Are you ready? If you operate a retail store, you have less than one month to make a big success of this holiday season. I’m sure you know how to run your store but I’d like to give you some tips to contribute to your...
