Why Don’t Managers Understand Customer Service?
You don’t want him running your customer service department. You don’t want him running your customer service department. Customer service ought to be a revenue source and not a cost. If your customer service department is cost item, something...Some Data Is Too Expensive to Gather
Data costs a lot of money to produce and much of it has no value. Many businesses are wasting money on data collection and report generation that could be better spent elsewhere . Often the first step toward resolving a problem is to take measurements. While...They Won’t Listen To You
Your advertising budget can’t overcome negative comments posted by your customers in a free discussion group. It matters less what you want to say than what people online are saying about your business. You can scream all you want about...Meet Your Customers
Kids today! They spend too much time on the computer. That may be true but it’s a reality your business better be prepared to face.