How to Start a Training Program

by | Dec 11, 2007 | Business

Don’t start your training program in the training room.   Suppose you notice that your employees could be doing things more professionally. You notice emails with missing contact information or Excel files that cut off the end columns when printed. Perhaps...

Take the Time

by | Dec 5, 2007 | Business

It’s worth your time to think.   Busy. That’s the theme during this time of year. We’re all busy. We’re too busy to think.   It’s year-end and time to plan the year ahead. We make decisions and long range plans...

Don’t Be Nice, Be Helpful

by | Dec 4, 2007 | Business

Providing great customer service isn’t about being nice.   You may think being nice is the most important part of customer service but it is not. Being nice isn’t even among the most important steps to providing great customer service. In fact, you...

5 1/2 Important Tips for Holiday Retailers

by | Dec 1, 2007 | Business

The customers are coming. Are you ready?  If you operate a retail store, you have less than one month to make a big success of this holiday season.   I’m sure you know how to run your store but I’d like to give you some tips to contribute to your...

Why Do We Tolerate Deceit?

by | Dec 1, 2007 | Business

100% Sneaky.   Here’s a product I won’t buy again. I only bought it the first time because OceanSpray’s plan to deceive me worked.   All the nonsense and boderline lies on this bottle may be legal but using deception to sell your...

It’s YOUR Fault

by | Nov 30, 2007 | Business

I was only trying to order something….   Time to beat the customer service drum again.   Customers! They can drive you nuts. They screw things up and blame us. When that happens it’s very easy to throw the blame back at the customer…in a...