We Have a Winner

by | Nov 9, 2007 | Business

Little to say?   No, that’s not why I haven’t posted anything this week. I wanted something positive to say.   It’s hard to find shining examples of good service but I found one this week. I saw an item that I thought would be excellent for...

Sorry, We’re Just Too Busy

by | Nov 1, 2007 | Business

It’s a benefit of reducing “head count”.   I called a vendor to be sure an order was shipping Tuesday as planned. The order was placed last week and scheduled to ship Tuesday. I was just checking to be sure it was going to actually happen. You...

Stop Being Nice!

by | Oct 29, 2007 | Business

Don’t cry, Heather.   Customer service. I continue to beat the drum but the message falls on deaf ears. Customer service is so in the past that people can’t even define what it is. Can you?   That’s my ATM card. Was my ATM card. There are...

It’s About How You Say it

by | Oct 24, 2007 | Business

Welcome abroad?   Today I have a question for you. Business Astronomy 101.   I sometimes have to show someone a very distant, very faint and fuzzy object in my telescope. What I say to them determines what they see.   If I say, “It’s pretty...

Advertising That Works

by | Oct 23, 2007 | Business

That’s a great idea.   I have an advertising program for you that I guarantee will work but you have to read this whole article. It made me a lot of money.   Advertising is expensive and doesn’t work. At least it doesn’t work very well....

It’s Bigger Than You Think

by | Oct 18, 2007 | Business

Wow! It’s that big?   Yes. That black spot that looks like a pinhead is actually larger than earth. That little spot released a lot of energy as you can see by the odd looking backward “J” back on January 28, 2007 when I took this...