When the Customer Wants a “Favor”
Every business experiences this except the business without customers. The customer wants a “favor”. Can you reduce the shipping charge? Can you expedite this one time without charging me extra? Can you include the widget at no extra charge just this once?...Ask the Person Closest to the Problem
Do you know who this guy is? Believe it or not, he’s got the solutions to many of the big problems at your business. He’s the guy closest to the problem. He’s dealing with the problem every day. He might be dealing with your customers every day too....How Is Everthing?
Your server will ask that question about 5 minutes into your meal. “How is everything?” Sometimes they will be slightly more open and ask, “Is everything okay here?” Nice of them to check back so soon after delivery. Once in a rare while...Do You Make Your Customers Get Out and Push?
Here’s an excerpt from a story in today’s news: Hundreds of Indian rail passengers got more than they had bargained for when the driver of their train asked them to get out and push. It took more than half an hour to move the stalled electric...
Short and to the point…
Start building the presentation with an objective. This needs to be a real objective that can be stated in one sentence.