Clean Up Your Act—-For Free

Today I’m going to recommend an excellent, and free, product. CCleaner. You know how you’re always getting those annoying pop-up ads for programs claiming to magically speed up your computer? Forget them ALL—except this one.My computer really slowed...

Customer Service

Now and then it’s important to review the definition of customer service. “Providing great customer service is solving the customer’s question or issue with as little of the customer’s involvement as possible.” In the past two days...

Make Your Point

I’ve studied several philosophies regarding PowerPoint presentations. There are extremists who teach a slide should have no more three words. (Really) Some say a slide should never, ever include data that could be given as a handout. There are entertainers who...

We’re Going to Win?

This is a picture of Baghdad taken 10-18-08. The sea of protesters wants the U.S. out of their country.McCain and Palin want us to spend more of our blood and treasure to “win” the war Bush said we already won—5 years ago. Look at the crowd. Did the...

The Problem with Ideology

I wasted a lot of time recently trying to dialog with a friend about the election. I thought he was a smart guy until we reached round three of the email exchange. Then it became very clear to me that my friend was an ideologue.  Reason will not reach him. He...