by Chris Reich | Sep 10, 2008 | Business
Supposedly we live in age of leisure brought about by technology. We don’t have to grow or find our own food, build our own house, gather wood for heat or cook over an open fire. With the basics covered, we’ve all got loads of spare time. Seth Godin...
by Chris Reich | Sep 9, 2008 | Business
The customer isn’t always right. That being the case, how do you handle an angry customer who just happens to be wrong? Here’s an example. A client of mine runs a successful e-commerce site. To process a purchase on the client’s site, the buyer must...
by Chris Reich | Sep 4, 2008 | Business
Seth Godin (I highly recommend his books) has a post today on a theme that I constantly try to get across. Fixing the One Big ThingI am always amazed at the resistance to fixing the biggest problems a business may have. The objections usually center on cost or time....
by Chris Reich | Sep 3, 2008 | Business
Let’s assume you want to improve your business. You know things could be better and you identify a couple areas that need work. Before launching an improvement effort, consider whether you want ‘more’ or ‘better’.It is important to set...
by Chris Reich | Aug 31, 2008 | Business
We’re in the middle of a rough business season. Many businesses are struggling. What to do?It’s a good time to stick together. Take care of your best customers. Take good care of your employees. Take care of your suppliers. Don’t get “heavy...
