How Is Everthing?

Your server will ask that question about 5 minutes into your meal. “How is everything?” Sometimes they will be slightly more open and ask, “Is everything okay here?” Nice of them to check back so soon after delivery.   Once in a rare while...

Do You Make Your Customers Get Out and Push?

Here’s an excerpt from a story in today’s news: Hundreds of Indian rail passengers got more than they had bargained for when the driver of their train asked them to get out and push.   It took more than half an hour to move the stalled electric...

The MOST Important Thing You Do

I’ve been hammering this theme for months and feel like a voice in the wilderness. FOCUS.   You MUST focus on what you do. What is the purpose of your business and what is your role in that purpose? The answer to that question must be your FOCUS.  ...