You Cannot Project Anything

by | Jul 15, 2008 | Business

It is impossible to make accurate projections based on past results. This is especially true today when one considers the fragility of the economy. Energy costs will not not go back to 2005 levels. Expensive gas is here to stay. The housing situation is very bad....

Fix Your Service

by | Jul 11, 2008 | Business

Does she look happy to be serving you?Ok, metrics crowd. Let’s say you have 200 employees and a small chain of restaurants. You serve hundreds of customers per day. You decide to measure your customer’s satisfaction with your service.So, you put a little...

Ethics Matter

by | Jul 3, 2008 | Business

New York, July 3, 2008.The former chief executive of Refco Inc. was sentenced Thursday to 16 years in prison for a financial cover-up that brought down one of the world’s largest commodities brokerages.Phillip Bennett, 59, a British citizen living in Gladstone,...

Not Enough Meetings

by | May 1, 2008 | Business

The problem is not too many meetings.Most meetings are not productive relative to the time spent meeting. People believe they could be getting more done with the time consumed by meetings. This is generally true. But that’s because you don’t have enough...

What Do You Want from Your Team?

by | Feb 13, 2008 | Business

Goal! Goal! G—–o—–a—-l!Lately, I’ve had a lot of inquiries about about teamwork. Specifically, people are asking about how to build teamwork.My first question is always the same, “What do you want your team to do?” The...

Why You Should Think Inside the Box

by | Feb 12, 2008 | Business

Think INSIDE the box?Yes. It’s time to think inside the box. Sure, thinking inside the box implies constraints to thinking. But the constraints are good things. The thinking inside the box employs the common sense methods we used to use to solve...