You Cannot Project Anything

It is impossible to make accurate projections based on past results. This is especially true today when one considers the fragility of the economy. Energy costs will not not go back to 2005 levels. Expensive gas is here to stay. The housing situation is very bad....

Fix Your Service

Does she look happy to be serving you?Ok, metrics crowd. Let’s say you have 200 employees and a small chain of restaurants. You serve hundreds of customers per day. You decide to measure your customer’s satisfaction with your service.So, you put a little...

What To Do When You Feel Hopeless

Hopeless? Take some steps to give yourself hope.Many businesses are having a very rough time. The small business is probably feeling the most pain right now. It’s easy to lose hope and feel overwhelmed when the bills flood in and the sales dry up. It’s all...

FREE Business Consulting

For a limited time, I am offering free consulting to any business that needs experienced, quality advice. Many businesses are struggling. If I can help, I will. No charge, no gimmicks. My motivation? If I contribute to your success, I will gain a paying client. Your...

Ethics Matter

New York, July 3, 2008.The former chief executive of Refco Inc. was sentenced Thursday to 16 years in prison for a financial cover-up that brought down one of the world’s largest commodities brokerages.Phillip Bennett, 59, a British citizen living in Gladstone,...

Why? What Caused This?

When things go wrong, what’s the cause?We’re wired to ask that question. The problem is, we’re also wired to arrive at the wrong answer. Why are gas prices so high? Obviously, the oil companies are screwing us. Why is the economy in a down turn? High...