What Do Your Customers See?

People like to see it.When customers visit your business do they see visible signs of attempts at doing something positive for the environment? If not, you should consider taking some noticeable steps to go green.People like know they are doing business with a company...

Most Important PowerPoint Slide

But it’s blank.Yes, it’s blank. It’s not only blank, it’s black. This slide is not got going to light up a room during your presentation. This slide doesn’t say anything. So what’s the point? Power.PowerPoint is rarely used to add...

What’s in a Name?

Back in the 80’s I used to fly frequently with Pan Am. I really loved that airline. That once glorious company is now only a memory.

What Do You Want from Your Team?

Goal! Goal! G—–o—–a—-l!Lately, I’ve had a lot of inquiries about about teamwork. Specifically, people are asking about how to build teamwork.My first question is always the same, “What do you want your team to do?” The...

Why You Should Think Inside the Box

Think INSIDE the box?Yes. It’s time to think inside the box. Sure, thinking inside the box implies constraints to thinking. But the constraints are good things. The thinking inside the box employs the common sense methods we used to use to solve...

It’s the Last Thing I’d Do for a Customer!

And your parting gifts are…I travel enough to be a Marriott Platinum member. That means I spend a lot of nights per year in Marriott rooms around the country. Being a Platinum member gives me certain benefits like knowing there will be a room available if I have...