Bad Sales Training

I spoke with my mortgage company yesterday.   As usual, they tried to sell me insurance. They are always trying to sell me insurance. Sometimes, the tactics they use border on unethical. Sometimes they cross the border.   This time, the GreenTree...

Nearly Perfect Yet Still Very Bad

I attempted to do business with a few websites lately that offer great services. Each however was badly flawed.   overnightprints.com   I needed some new business cards so I decided to give these guys a try. After 2 hours of getting the layout exactly...

Time to Learn…

Why is it so difficult to convince companies that learning time is valuable time? Smarter people do better work.   Rarely do I visit a company that has a company library. Why? You can easily start one.  Why not add a bookshelf to the break room and...

A Simple Question—Or Is It?

This will take some practice and staff development but is worth the effort.   At every meeting, ask this question: Did we learn anything new this week?   At first, people will be reluctant to offer anything. You may get a few silly responses like, “if...

It’s Easy to Lose Focus

Focus is important. Lose focus and you’re soon adrift in non-productive paper pushing.   I sometimes find myself getting out of focus. There are things I’d rather do than those things I should do. If I fail to discipline myself to stay on...