What Is Management’s Job?

Management makes decisions. Management sets direction. Management imposes authority. Sure, all true. But none of these are the real function of management.Wrong.Management’s true job is to facilitate the jobs of everyone else. If you are in management, your most...

Is Your Cow purple?

One of my all-time favorite business books is Seth Godin’s “Purple Cow”. The essence of the book, though I would still encourage you to read it yourself, is that each business must distinguish itself to be successful. If you drove through farmland...

Well People Go to the Doctor

I work for businesses that are doing very well as often as businesses that are struggling. That may seem odd but the successful business generally wants to stay ahead of the competitive curve and is willing to invest in knowledge. Successful businesses are more open...

What’s Memorable?

If a prospect has a first encounter with your business, what is he most likely to remember? What makes the strongest impression?This week I met with a life insurance agent. He was a little crusty. In all, his approach was okay, not great, but okay. Still, I...