by Chris Reich | Feb 15, 2010 | Business
George Guidall is a great reader. If you like audio books, try any of the Russian masters read by George. I especially recommend “Crime and Punishment” (Audible.com for your MP3 player.)What he’s talking about here is very important to your business....
by Chris Reich | Feb 15, 2010 | Business
One of the biggest problems with many American companies is the loss of nimbleness. Corporations are so weighted by forecasts and metrics they no longer can react with agility. I believe too many business decisions are based on looking through the rear-view...
by Chris Reich | Feb 9, 2010 | Business
Today I want you to think about a question.At what point in your business sales process does customer service enter the picture?If I’ve just heard about your company and need information, is that “customer” service or “pre-sale”? Now I...
by Chris Reich | Jan 28, 2010 | Business
I want to see Ford come out swinging as the first step toward actually rebuilding our economy.NEW YORK – Toyota dealers across the country were swamped with calls Wednesday from concerned drivers but had few answers a day after the company announced it would stop...
by Chris Reich | Jan 27, 2010 | Business
by Chris Reich | Jan 25, 2010 | Business
Good employees won’t take a “lateral move” in lieu of more money offered by another firm. If your people are approached by recruiters bearing gifts, they’ll take them. The problem needs a better approach than changing a monthly report to a...
