by Chris Reich | Mar 23, 2011 | Business
The business and its cumbersome rules and procedures have become more important than the customer at most American businesses.It starts at the point of initial contact: “To speak with a sales rep, fill out this form”. It’s as though the customer must...
by Chris Reich | Mar 16, 2011 | Business
Every now and then I have to take a few minutes to clean up my email boxes. With 20-30 emails coming in per hour, and 5-20 going out per hour, debris piles up pretty fast. Yesterday, while cleaning out my email ‘sent’ file, I came across a reply sent to a...
by Chris Reich | Mar 15, 2011 | Business
If things are a bit tense at your business, as seems to be everywhere because of so many reasons, you can greatly ease tension which will reduce error and accelerate processes.The good news is that you can have this hugely positive effect on your business by doing...
by Chris Reich | Mar 15, 2011 | Business
Tom Peters, my business hero and virtual mentor, writes about his days in the Navy. Being ‘connected’ by relation, he’s flown to meet with Marine Commandant (in charge of the whole deal, Vietnam, as Tom says). Tom is a junior officer and somewhat...
by Chris Reich | Mar 13, 2011 | Business
Management makes decisions. Management sets direction. Management imposes authority. Sure, all true. But none of these are the real function of management.Wrong.Management’s true job is to facilitate the jobs of everyone else. If you are in management, your most...
