by Chris Reich | Jan 9, 2010 | Business
I’ll start by again giving the true definition of customer service:Great customer service is solving the customer’s problem or meeting the customer’s need with as little involvement from the customer as possible.What does this mean? It means that...
by Chris Reich | Jan 7, 2010 | Business
This is so right. I love everything about this campaign. They address the comments you hear all the time about Domino’s Pizza. From the top down, management is transparent with the reality that their product was truly inferior. The total transparency makes me...
by Chris Reich | Jan 7, 2010 | Business
If your business does not have a Facebook presence, it should. It’s not hard to do and it’s easy to monitor and control the conversation. What? You’ve only seen people on Facebook?Businesses can create fan pages. I have one. You should...
by Chris Reich | Jan 4, 2010 | Business
I’m taking a page from Seth Godin’s Blog but I see the steps a bit differently. And I see them as inevitable. The steps can be delayed, perhaps for long periods and there are rare leaps backward to a previous step but those never work. Once a company has...
by Chris Reich | Jan 3, 2010 | Business
I am having a horrible experience with this collection of companies. They link together like a den of rattlesnakes. Though the relationships are vague, they exist and will bite you from the beginning to the end of your business relationship. You are far better off to...
by Chris Reich | Jan 3, 2010 | Business
Today Seth Godin posts a NIKE theme of “Just Do It!”. He’s talking about hearing from people who want to try new ideas at workplace but are thwarted by management. Seth advises to proceed full speed ahead. He goes on to say that people are rarely...
