United Airlines Breaks Guitars

by | Oct 2, 2009 | Business

The following video has been seen by over 5 million people. This is the price of failing to understand customer service. How much would it cost United Airlines to reach 5 million people with a positive message? The really sad part of this is, when customer service is...

Gooey

by | Sep 22, 2009 | Business

First, sorry I haven’t posted in a week. I was on a speaking tour that permitted no time for blogging. I need to learn to sandbag….First. I want to recommend a book: SyrupVery good MKTG course. And, if you deal with office politics, it’s a...

The Nerve!

by | Sep 9, 2009 | Business

Seth Godin has the gall to suggest we remove righteous indignation from our “toolbox”! Can you believe that?Imagine! The man has the nerve to actually tell other people how they ought to behave. Well Mr. Godin, if we are to cast away our very effective...

The Nut Factor

by | Sep 6, 2009 | Business

I believe I have found what is probably the most important long range economic indicator ever charted. It’s the “Nut Factor”.It starts with lots of UFO reports. (90’s?) Then you start to see TV shows of people ‘contacting’ the...

You Can’t Return to Square One

by | Sep 5, 2009 | Business

You can’t return to square one if you experience a project failure any more than than you can return to 2008. In fact, the entire expression of ‘returning to square one’ is invalid. Seth Godin offers up a post today about returning to square one....

What is Leadership?

by | Aug 26, 2009 | Business

Let’s start by saying what leadership is NOT. Leadership is not where you go for approval.Leadership is not the brick wall that stops new ideas from going forward.Leadership is not the guy who opens the meeting up for discussion.Leadership is not the gal [sic]...