by Chris Reich | Jun 20, 2008 | Business
Your organization is a talent pool. Do you utilize it?Most managers sincerely believe they are open minded and willing to accept suggestions or new ideas from employees. I hear often about open door policies and freedom to speak freely at meetings. But the devil is in...
by Chris Reich | May 1, 2008 | Business
The problem is not too many meetings.Most meetings are not productive relative to the time spent meeting. People believe they could be getting more done with the time consumed by meetings. This is generally true. But that’s because you don’t have enough...
by Chris Reich | Apr 30, 2008 | Business
Here we have the common business wildebeest.Ever watch one of those nature shows where the lions creep up slowly and nail a wildebeest from a herd of thousands clustered around a mud hole? The wildebeests remind me of most businesses.The wildebeest will hang around...
by Chris Reich | Apr 29, 2008 | Business
Who is this woman?If you don’t recognize her, you’re in big trouble.She’s your customer. She doesn’t just buy laundry soap and convenience meals. Not any more. She may not even care if her toilet bowl is springtime fresh. She’s probably...
by Chris Reich | Apr 28, 2008 | Business
Build morale by providing excellent customer service.Spend some training time. Remind your people about what great service means. Teach them to go that extra bit for your customers.This is good for business and good for morale. When customers start commenting about...
