by Chris Reich | Feb 17, 2011 | Business
Sometimes you must take the car in for an oil change. Sometimes the car requires a tune-up or tires. This means you have to go to wherever you have this kind of work done and wait for your car to be serviced. It costs money and it dents your day. And when you see the...
by Chris Reich | Feb 15, 2011 | Business
The customer is not always right. In fact, the customer is wrong most of the time about some things.Let’s get clear. When talking about service, take care of the customer unless his demand is completely unreasonable. You already get that (I hope) so enough about...
by Chris Reich | Feb 9, 2011 | Business
You’ve seen it played out a million times. It’s the big game and some Joe appears on the big screen holding up a ring saying, “Sally Mae, will you marry me?” The camera pans to embarrassed and pleased as punch Sally Mae who blurts out her...
by Chris Reich | Feb 7, 2011 | Business
No matter what business you are in, price is going to be an issue. This is especially true today. (That’s actually an unnecessary statement because “today” is always.) There is a question you need to ask your prospect when the price issue starts to...
by Chris Reich | Jan 26, 2011 | Business
There’s a very odd trend that is hurting American business. Ask just about anyone with a job and they’ll tell you that they are under-recognized and rarely heard.This started a while back when 6-Sigma oozed out of GE and into other businesses. A quest for...
