Good Enough to Be Wrong

by | Jun 9, 2013 | General Business

The great physicist, Wolfgang Pauli, was once asked to review a paper written by a student who was not well thought of by his professor. The professor wanted confirmation of his opinion of the student from Pauli.When he finished reading the paper Pauli remarked,...

Are Ethics Relative?

by | Jun 8, 2013 | General Business

I believe we can trace the decline in the American way of life to a decline in ethics. During times when we truly did good, we did well. Since the turn of the century we experienced a rapid decline in ethics. Government became less accountable. Big business grew more...

Some Care, Some Do Not

by | May 22, 2013 | General Business

We all mourn the death of customer service. From out-sourcing of support to outright failure to stand behind products, many companies simply thumb their nose at unhappy customers.We feel that the internet has given us a degree of protection. Some companies are now...

What Is Entropy?

by | May 20, 2013 | General Business

Entropy is the thing that eventually kills an old business. Even giants fall to entropy. Hostess fell to entropy!So what is it?In physics, we say that in a closed system, entropy always increases. If you add some hot water to cold water, there will be a place where...

Snowflakes, Rocks and Customers

by | May 16, 2013 | General Business

You have heard of course that no two snowflakes are exactly alike. Of the billions and billions that have fallen to earth, no snowflake has ever been exactly duplicated.That seems pretty remarkable until you think about complexity.A single snowflake is made of...